Privacy policy

_{### Privacy Policy for Bnshops E-Commerce}  

_{**Last Updated: March 27, 2025**}

_{At Bnshops ("we," "us," or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website, mobile application, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Platform.}

_{#### 1. Scope of This Policy}  

_{This Privacy Policy applies to all users of the Platform, including customers, visitors, and anyone interacting with Bnshops services. It covers personal information we collect online and offline (e.g., via customer support) in connection with your use of the Platform.}

_{#### 2. Information We Collect}  

_{We collect various types of information to provide and improve our services. This includes:}  

_{2.1 **Information You Provide Directly**:}  

_{- **Account Information**: Name, email address, phone number, and password when you create an account.}  

_{- **Order Information**: Shipping address, billing details, payment information (e.g., mobile money details, bank card numbers), and purchase history when you place an order.}  

_{- **Communications**: Information you share when contacting us (e.g., via email, phone, or chat), including feedback, inquiries, or complaints.}  

_{2.2 **Information Collected Automatically**:}  

_{- **Usage Data**: IP address, browser type, device information (e.g., model, operating system), pages visited, time spent on the Platform, and referral sources.}  

_{- **Cookies and Tracking Technologies**: Data collected via cookies, web beacons, and similar tools to enhance your experience and analyze usage (e.g., preferences, session tracking).}  

_{- **Location Data**: Approximate location based on IP address or precise location if you enable location services (e.g., for delivery purposes).}  

_{2.3 **Information from Third Parties**:}  

_{- Data from payment processors (e.g., M-Pesa, Tigo Pesa) or logistics partners to facilitate transactions and deliveries.}  

_{- Information from social media or marketing partners if you interact with us through those channels.}  

_{#### 3. How We Use Your Information}  

_{We use your information to operate the Platform, fulfill your requests, and enhance your experience. Specific purposes include:}  

_{- **Order Processing**: To process purchases, payments, and deliveries.}  

_{- **Account Management**: To create and manage your account, verify your identity, and provide customer support.}  

_{- **Service Improvement**: To analyze usage patterns, troubleshoot issues, and improve the Platform’s functionality and offerings.}  

_{- **Communication**: To send order confirmations, shipping updates, promotional offers, and respond to your inquiries.}  

_{- **Marketing**: To personalize advertisements and offers (you may opt out—see Section 8).}  

_{- **Legal Compliance**: To comply with applicable laws, regulations, or legal processes (e.g., tax reporting in Tanzania).}  

_{- **Security**: To detect and prevent fraud, abuse, or unauthorized access to the Platform.}

_{#### 4. How We Share Your Information}  

_{We do not sell your personal information. However, we may share it in the following circumstances:}  

_{4.1 **Service Providers**: With trusted third parties who assist us in operating the Platform (e.g., payment processors, shipping companies, cloud hosting services), bound by confidentiality obligations.}  

_{4.2 **Business Partners**: With marketing or analytics partners to improve our services, with your consent where required.}  

_{4.3 **Legal Requirements**: When required by law, court order, or government authority (e.g., Tanzania Communications Regulatory Authority).}  

_{4.4 **Business Transfers**: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the new entity.}  

_{4.5 **Protection**: To protect our rights, property, or safety, or that of our users or the public.}

_{#### 5. Legal Basis for Processing (International Standards)}  

_{For users in regions like the European Union (EU), we process your data based on:}  

_{- **Contract**: To fulfill our obligations to you (e.g., processing orders).}  

_{- **Consent**: Where you explicitly agree (e.g., marketing emails).}  

_{- **Legitimate Interest**: For purposes like fraud prevention or service improvement, balanced against your rights.}  

_{- **Legal Obligation**: To comply with applicable laws.}  

_{In Tanzania, we align with emerging data protection principles under laws like the Personal Data Protection Bill (if enacted by 2025).}

_{#### 6. Data Security}  

_{6.1 **Measures**: We implement reasonable technical and organizational safeguards (e.g., encryption, access controls) to protect your information from unauthorized access, loss, or misuse.}  

_{6.2 **Limitations**: No system is 100% secure. We cannot guarantee absolute protection against breaches beyond our control (e.g., hacking). You are responsible for securing your account credentials.}

_{#### 7. Data Retention}  

_{We retain your information only as long as necessary for the purposes outlined in this Policy:}  

_{- **Active Accounts**: Personal data is kept while your account is active.}  

_{- **Orders**: Transaction data is retained for 7 years to comply with tax and accounting laws in Tanzania.}  

_{- **Inactive Accounts**: Data from inactive accounts may be deleted after 2 years, unless required by law.}  

_{- **Marketing**: Contact details for marketing are kept until you opt out.}  

_{#### 8. Your Rights and Choices}  

_{You have control over your information. Depending on your location and applicable law, your rights may include:}  

_{- **Access**: Request a copy of your personal data.}  

_{- **Correction**: Update inaccurate or incomplete information.}  

_{- **Deletion**: Request removal of your data (subject to legal retention requirements).}  

_{- **Restriction**: Limit how we process your data in certain cases.}  

_{- **Objection**: Opt out of marketing or object to processing based on legitimate interests.}  

_{- **Data Portability**: Receive your data in a structured, machine-readable format.}  

_{To exercise these rights, contact us at support@bnshops.co.tz. We will respond within 30 days, or as required by law.}  

_{8.1 **Marketing Opt-Out**: You may unsubscribe from promotional emails via the "unsubscribe" link or by contacting us. Transactional messages (e.g., order updates) will continue as necessary.}

_{#### 9. Cookies and Tracking Technologies}  

_{9.1 **Use**: We use cookies to enhance functionality (e.g., remembering your cart), analyze usage, and serve relevant ads.}  

_{9.2 **Types**:}  

_{- **Essential Cookies**: Required for the Platform to function.}  

_{- **Analytics Cookies**: Track usage trends (e.g., Google Analytics).}  

_{- **Advertising Cookies**: Enable personalized ads.}  

_{9.3 **Control**: You can manage cookie preferences via your browser settings or our cookie consent tool (if available). Disabling cookies may limit some features.}

_{#### 10. International Data Transfers}  

_{If you are outside Tanzania, your data may be transferred to and processed in Tanzania or other countries where our service providers operate. We ensure such transfers comply with applicable laws (e.g., GDPR safeguards for EU users) through contractual protections or consent.}

_{#### 11. Children’s Privacy}  

_{The Platform is not intended for individuals under 18. We do not knowingly collect data from children. If we learn such data has been collected, we will delete it promptly. Contact us if you believe we have inadvertently collected a child’s information.}

_{#### 12. Third-Party Links}  

_{The Platform may contain links to third-party websites or services (e.g., payment gateways). We are not responsible for their privacy practices. Review their policies before providing information.}

_{#### 13. Tanzania-Specific Considerations}  

_{- **Mobile Money**: Data from mobile money transactions (e.g., M-Pesa) is processed in collaboration with telecom providers under their privacy terms and Tanzanian regulations.}  

_{- **Regulatory Compliance**: We aim to comply with Tanzania’s Personal Data Protection Bill (if enacted) and other relevant laws, such as the Electronic and Postal Communications Act.}

_{#### 14. Changes to This Policy}  

_{We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Platform with the revised "Last Updated" date. Significant changes will be notified via email or a prominent notice. Your continued use of the Platform after changes signifies acceptance.}

_{#### 15. Contact Us}  

_{If you have questions, complaints, or need assistance, please contact us at:}  

_{- **Email**: support@bnshops.co.tz}  

_{- **Phone**: +255679716868} 

_{- **Address**: Bnshops, KARIAKOO ILALA, Dar es Salaam, Tanzania}  

_{We’re here to assist you and ensure your privacy is respected. Thank you for trusting Bnshops!}